Thursday, July 26, 2007

Citibank at It's Best

Thursday, July 26, 2007
Ok..now..I'll try to make you guys laugh for a nice day. If you don't like it, nvm. Cos I T.R.I.E.D

Here goes,

Sue's aunt died in January. Citibank billed her aunt for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge... the balance had been $0.00...Now it was somewhere around $60.00. Sue placed the following phone call to CitiBank:

Sue: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Sue: "Maybe, you should turn it over to collections"

CitiBank: "Since it is 2 months past due, it already has been."

Sue: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or reporther to the credit bureau maybe both!"

Sue: "Do you think God will be mad at her?"

CitiBank:"...excuse me...?"

Sue: "Did you just get what I was telling you... the part about herbeing dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone)

Sue: "I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Sue: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" ".... Are you her lawyer?"

Sue: "No, I'm her great nephew."

CitiBank: "Could you fax us a certificate of death?"

Sue: "Sure." (Fax number is given) (After they get the fax.)

CitiBank: "Our system just isn't setup for death"

Sue: "Oh..."

CitiBank: "I don't know what more I can do to help.."

Sue: "Well...if you figure it out,great! If not, you could just keep billing her...I suppose... Don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Sue: "Would you like her new billing address?"

CitiBank: "That might help." Sue: "Nilai Memorial Park Cemetery (North South Highway and plot number given.)

CitiBank: "Sir, that's a cemetery!"

Sue: "What do you do with dead people on your planet?"

9 comments:

=jaecywong=

is that true story or wat?!?! cant believe citibank actually charge for dead people!!!crazy!

-Broken-

Sure bo?
Citibank got it's own reputation worr....
Maybe it's the staff's problem...
Don't blame the bank la...

Too BOUNDED TO RULES...

mei phing

haha banks always got this kinda problem one !

belle

...nincompoop

miChi3

swt..
is this just a joke or real story?
anyway, if this is just a joke then i think it's quite funny..
if this is a real story, hmm..speechless..

thiamhin

then they need a hell collector..

Ecstacy Elmo

they must be farking deaf or something, say so many times dead still wana ask for her address...dumb shits

AnDuLu

Well, is just part of their procedure

runawaycat

Haha!! This one is funny! Idiots.

 
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